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Lesson 1: Introduction to Remote/Digital Work
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Lesson 1.2: Common Roles in Digital Work
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Lesson 1.3: Tools You’ll Use in Remote Jobs
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Lesson 2.1: Getting Comfortable with Your Computer
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Lesson 2.2: Managing Files and Folders
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Lesson 2.3: Working with Google Docs, Sheets, and Drive
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Lesson 2.4: Screenshots, Browser Tools, and Extensions
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Lesson 3.1: Writing Professionally in Emails and Chat
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Lesson 3.2: Using Templates and Automated Responses
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Lesson 3.3: Handling Common Chat Scenarios
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Lesson 3.4: Time Zones, Response Time & Professional Habits
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Module 4: Admin & Data Handling
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Lesson 4.2: Working with Forms, Spreadsheets, and Online Databases
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Lesson 4.3: Accuracy and Attention to Detail
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Lesson 4.4: Keeping Data Organized and Secure
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Lesson 5.1: The Role of a Social Media Assistant
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Lesson 5.2: Understanding Platforms & Content Types
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Lesson 5.3: Tools for Scheduling and Managing Posts
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Lesson 5.4: Writing Captions and Using Hashtags
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Lesson 5.5: Monitoring Activity and Supporting the Brand
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Lesson 6.1: The Role of Digital Customer Support
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Lesson 6.2: Using Support Tools and Systems
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Lesson 6.3: Common Customer Questions & How to Handle Them
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Lesson 6.4: Order Processing Basics
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Lesson 6.5: Staying Calm, Clear & Customer-Focused
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Lesson 7.1: What is eCommerce?
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Lesson 7.2: Creating and Editing Product Listings
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Lesson 7.3: Writing Clear, Friendly Product Descriptions
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Lesson 7.4: Organizing Categories, Tags, and Collections
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Lesson 7.5: Product Images and Upload Best Practices
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Lesson 8.1: The Importance of Time Management in Remote Work
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Lesson 8.2: Setting a Daily Routine and Priorities
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Lesson 8.3: Tools to Help You Stay Organized and Focused
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Lesson 8.4: Avoiding Common Remote Work Pitfalls
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Lesson 8.5: Communication and Accountability in Remote Teams
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Lesson 9.1: Common Technical Issues You Might Encounter
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Lesson 9.2: Basic Troubleshooting Steps and Tips
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Lesson 9.3: Protecting Your Data and Devices
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Lesson 9.4: Understanding Common Online Threats
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Lesson 9.5: Reporting Issues and Following Security Protocols
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Module 10: Professional Communication & Etiquette
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Lesson 10.1: The Basics of Professional Communication
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Lesson 10.2: Email Etiquette and Best Practices
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Lesson 10.3: Chat and Instant Messaging in the Workplace
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Lesson 10.4: Handling Difficult Conversations with Grace
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Lesson 10.5: Cultural Sensitivity and Inclusive Communication
